Can we count on you to ensure the safety of our patients? With your expert knowledge of quality assurance, patient safety and risk management, and ability to communicate effectively, you will help us to create the safest and most welcoming environment for those we treat. Together, we will follow the Legacy mission of making life better for others.

This role is based at and supports the Unity Center for Behavioral Health

The Quality and Patient Safety Program Manager is a pivotal role within our healthcare organization, responsible for integrating and overseeing quality assurance, patient safety, and risk management initiatives. Reporting to the Director of Quality and with direction and support provided by the Director of Patient Safety, this position entails collaborative leadership across multidisciplinary teams to enhance patient safety, clinical effectiveness, and overall healthcare outcomes within a facility. The Program Manager plays a role in fostering a culture of quality and safety, driving continuous improvement efforts, and ensuring compliance with regulatory standards. Candidates with Behavioral health experience preferred; hospital based behavioral health experience strongly preferred.

Education:

• Bachelor’s degree required.
• Master's degree preferred.

Experience:

• Minimum of 5 years of experience in patient safety, healthcare quality, or related field (required).
• Experience in clinical healthcare role (preferred).
• Clinical nursing experience (preferred).
• Experience in program management within a healthcare setting (preferred).
• Behavioral health experience preferred; hospital based behavioral health experience strongly preferred.

Skills:

• Comprehensive understanding of quality assurance, patient safety, and improvement principles, as well as regulatory standards.
• Background in leading quality and safety within healthcare settings.
• Detail-oriented approach to ensuring compliance with regulatory standards.
• Effective communication skills for engaging with stakeholders at all levels.
• Excellent analytical skills and proficiency in data analysis.
• Experience in project management and leading multidisciplinary teams.
• Proficiency in implementing evidence-based practices to enhance patient safety and clinical effectiveness.
• Proven ability to drive continuous improvement initiatives in healthcare quality and patient safety.
• Strong leadership abilities with a collaborative approach to teamwork.
• Advanced expertise in risk management principles and strategies.

LEADING AT LEGACY

Demonstrates the ability to act consistently with Legacy’s Values in Action, exemplifies our core organizational values, and exhibits the leadership competencies outlined in Leading at Legacy.

Licensure/Certification: 

• Certification in Healthcare Quality (e.g., CPHQ), Patient Safety (CPPS) or related certification within 1 year of hire (required).
• Certification in Lean Six Sigma (preferred).