Quite simply, you are the glue that pulls together a dynamic team of staff, physicians, other providers and the customers we serve. Our support staff moves smoothly thanks to your deft coordination of day-to-day operations. Your ability to implement clinic initiatives helps our clinic fulfill its goals. As a whole, your skills represent the Legacy mission of making life better for others.
DAILY OPERATIONS:
Oversees and prioritizes the daily work load of the front- and back-office staff, including assignments, work flow, problem-solving, etc.
Creates the staff schedule, including coverage for vacations and sick days. Requests resource pool staff as appropriate.
Oversees the revenue cycle process, including end of day processing, bank deposits, denial resolution, point of service collections, accurate and timely charge capture.
Leads customer service initiatives by modeling behaviors and monitoring progress.
Monitors pools and in baskets and holds staff accountable for LMG standards.
May be responsible for the POCT process, per manager assignment.
Manages EPIC templates and scheduling process.
Prepares reports, including access, session tracking, and contact hours.
Facilitates communication amongst staff, providers and management.
Collaborates with other departments and customers in problem solving and project management.
Acts as the liaison for vendors and contract services.
Responsible for legal appointment protocols.
Coordinates the medical record process, assuring HIPAA compliance.
Oversees all non-clinical and clinical purchasing and supply maintenance.
Responsible for resolving issues with building maintenance.
Resident Clinics Only: Coordinate all activities with the Department of Medicine.
Addresses patient and provider issues that may include appropriate behavior, complaints and care concerns, following up as needed in collaboration with the Clinic Manager and/or patient relations.
PERFORMANCE MANAGEMENT:
Leads staff in clinic initiatives to meet/exceed LMG and Legacy Health strategic goals.
Assists clinic manager in fulfilling budgeted productivity goals through the management of appropriate labor distribution, patient access and providers schedule management.
Holds staff accountable to LMG quality and safety standards, including infection control, Joint Commission preparation, and “Just Culture.”
Works with the manager to create processes that support overall quality care, and Patient Satisfaction.
Works with the manager to create a safe working environment that engages employees, and supports quality work.
Adopts Lean Culture in an effort to support overall financial integrity of LMG, and honors what patients value.
HUMAN RESOURCES:
Conducts and/or assists with performance reviews.
Resolves employee complaints, in partnership with the Clinic Manager.
Identifies and initiates counseling regarding performance issues, notifying Clinic Manager as appropriate.
Identifies staff training needs and arranges in-services/education as indicated, and assigns E+.
Reviews applications, sets up and participates in the interview process. Participates in the hiring decision making process.
Plans and leads meetings, and participates in work groups and task forces.
Responsible for all phases of performance management; staff development, coaching, documentation and corrective action.
Assists with development and implementation of new and existing procedures and guidelines.
Responsible for timely payroll processing, and adjustments.
On-boards, orients and trains new staff.
Monitors credentialing for providers.
Education:
Associates Degree or equivalent experience required.
Experience:
Minimum of three years progressively more responsible health care experience.
Experience in electronic scheduling and EMR required.
Lead worker or supervisory experience preferred.
Dependent upon assigned Clinic, Certified Medical Assisting background may be strongly preferred.
Skills:
Demonstrated ability to supervise people in setting goals, giving appropriate support, evaluating and holding employees accountable while maintaining high morale and productivity.
Demonstrated communication, leadership and team building skills.
Demonstrated interpersonal and effective communication skills that promote cooperation and teamwork.
Ability to work with credibility and effectiveness with staff, administration and across departments.
Ability to withstand varying job pressures and organize and prioritize related tasks.
Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
Intermediate to advanced PC-based computer skills.
Keyboard skills and ability to navigate electronic systems applicable to job functions.
LEGACY'S VALUES IN ACTION:
Follows guidelines set forth in Legacy's Values in Action.
Equal Opportunity Employer/Vet/Disabled
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