Coordinates the day-to-day shift operations of the staff at a designated site and/or department while also performing the duties of a staff member.  Additional duties include coordinating workflow, problem solving and creating staff schedules.

The Imaging Support Specialist performs a variety of clerical, computer information systems and support functions, and processes the associated data.  Responsibilities include work as assigned in several of the following areas:  Outpatient admit, order entry, exam scheduling, importing and exporting images into PACS, document scanning, film file room functions, phone/fax results and providing customer service, and general clerical duties.  May also include patient transportation, technical assistance and other patient related duties as assigned.

Legacy Salmon Creek Medical Center is Southwest Washington’s most modern hospital, offering the latest technology in a setting designed for comfort and care for the whole family. We feature innovations in joint replacement, robotic surgery, pelvic health for women, cancer care, intensive care for newborns, neurosurgery, medical care for children and more.

COORDINATION: Oversees the daily workload of the staff, including assignments, workflow, problem solving, etc.

• Creates the staff schedule, including coverage for vacations and sick days.
• Within scope of the position, responsible for employee performance on a given shift. Brings larger employee performance issues to attention of Supervisor or Manager as appropriate.
• Facilitates communication amongst staff, providers and management. Collaborates with other areas, site coordinators, departments and customers in problem solving and project management. 
• Coordinates orientation of new staff.
• Coordinates with contract services.
• Coordinates the medical record process.
• Oversees the on-site referral process.
• May serve as the payroll timekeeper.
• Oversees purchasing and supply maintenance in specified area.

DOCUMENTATION: Accurate and timely service to customers is provided by complete gathering and documentation of all pertinent information by following documented procedures.

• Gathers and properly documents complete medical and informational data.
• Reports, files, logs and scheduling information accurately completed.
• Follows confidentiality standard for patient information and results.

PERSONAL AND PATIENT CARE AND SAFETY: Quality patient care appropriate to patient age (neonate, pediatric, adolescent, adult and geriatric) provided by performance of responsibilities in accordance with written standards and good judgment.

• Consistently practices universal precautions.
• Utilizes appropriate equipment and body mechanics to avoid injury to self and others.
• Maintains working environment in a clean, orderly and safe manner.

PROFESSIONAL BEHAVIOR: Physician, patient and coworker respect and confidence is maintained by professional appearance, conduct, punctuality, attendance, dependability and attitude.

• Meets established guest relations standards of professional behavior and confidentiality.
• Presents professional image to customers and staff in a pleasant and helpful manner.
• Takes on special responsibilities and projects in areas as requested.
• Reads communication logs and attends at least 80% of staff meetings.

COMMUNICATION AND CUSTOMER SERVICE: Customer service is provided by phone or in person in a prompt, courteous and complete manner.

• Requests for information are responded to courteously and efficiently.
• Telephone and verbal messages are complete and handled in an accurate, timely, and professional manner.
• Establishes and maintains open, appropriate and effective communication.
• Consistently demonstrates effective and appropriate communications.

JOB KNOWLEDGE/JOB SKILLS: Technical, physician and management support is provided skillfully to maintain efficient and reliable workflow.

• Maintains knowledge of department procedures in order to provide assistance throughout the patient care process.
• Cross trains and takes initiative to maintain and improve job skills.
• Performs all assigned duties accurately and effectively.
• Accepts responsibility to ensure efficient workflow.

Education:

High school diploma or equivalent. 

Experience:

One year of experience in radiology and/or related medical field preferred. 

Knowledge/Skills:

Communication, customer service and reception skills. Keyboard skills and ability to navigate electronic systems applicable to job functions.  Filing skills.  Medical terminology preferred. CPR required for those assigned patient care duties.