Remote Position (OR/WA Only)

This is a remote position – incumbents, who reside in Oregon or Washington only. There may be occasional situations that require work to be performed on-site at an assigned Legacy Health location.  All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new hire paperwork. This position may require initial training and orientation to be site-based, before transitioning to the remote schedule. 

Application Systems Analyst II- IS Content Services

This position is part of a team of analysts in Legacy Information Systems (IS), Application department. The core duties of this position are to provide basic to intermediate level support for OnBase, RightFax, and similar content management applications. Experience with these systems and technologies is preferred. Certification in OnBase Administration due within first six months of employment.

Rooting their practices in ITIL standards, analysts from this team focus on implementing, maintaining and enhancing these applications and their workflows. They also collaborate closely with the IS Service Desk as well as the IS technical and application delivery teams, to resolve customer incidents, identify root causes, and recommend and implement solutions. Data will drive the excellence of this team by way of benchmarking, following best practice service metrics and powering continuous improvement in production stability and customer satisfaction.

A major focus of this role will be to collaborate with operational partners and leaders as well as to deliver well thought out, clear and frequent communication with customers and system leaders regarding service request status and system functionality. Empowered to work directly with vendors, IS teams, partners, operational users, IS leaders and colleagues, this team will pursue solutions for complex service requests, production issues and ensure an ongoing stable application environment

.   

Candidates for this position must be passionate about customer service, maintaining strong lines of communication and striving to meet high expectations with customers both internal and external to the organization.  This position is high profile and very fast paced.  With responsibility for supporting applications focused on the safety, security and well-being of Legacy’s patients, employees and visitors, this position’s scope is high profile, varied and challenging. This is the perfect position for someone who is analytical and can shift focus quickly, looking for new challenges and flexing new muscles. You must also be very customer focused, positive, energetic, intuitive, proactive, calming, technically minded, team oriented, data driven, and relentless in the pursuit of excellence. The Legacy IS team is strong, supportive, professional and fun.

Every aspect of what we do at Legacy reinforces our commitment to improve the lives of our staff, our patients and our visitors. Information Services is no exception. IS drives so much of what we do, and we look for experts in the field to lead the way. Do you have your finger on the pulse of information systems for business and health care? Can you analyze, build, test, support and maintain systems that will benefit our hospital system and those we serve? If so, we’d like to hear from you.

With a strong customer service orientation, analyzes, designs, implements and supports new information systems and changes to existing information systems: 

• Collaboratively, with users and IS peers, works to understand and capture business needs and develops requirements for small to medium applications.
• Analyzes and documents application processes and functions.
• Defines design alternatives and recommendations and develops specifications, often in collaboration with business partners or vendors.
• Builds or configures systems.
• Develops and executes test scripts to ensure software accuracy, completion and validity.
• Develops IS internal procedures and documentation.
• Works with customer to troubleshoot and solve moderately complex problems and provide production support.
• Communicates with customer regarding the status and completion of requests, in an agreed-upon, timely manner and/or in accordance with an applicable Service Level Agreement (SLA).
• Documents in the ITSM system to define standards.
• Thoroughly and diligently follows change control processes, when applicable.
• Follows IS-defined support model and expectations in communicating with customers.
• Uses Lean and ITIL principles to investigate and improve existing inter- or intra-team processes.

Education: 

Bachelor's degree preferred.  Relevant experience may be substituted for educational requirements.

Experience: 

2+ years of information technology experience in relevant healthcare or business area.

Has worked in a healthcare setting, and/or in a relevant operational area for the position (i.e., Human Resources, Finance, Accounting, Revenue Cycle, etc.), and/or in an information technology role supporting a relevant operational area.

Skills: 

Knowledgeable about key concepts, current developments, and trends in information technology and information systems relevant to the position, including application configuration and system layers, system integration, and database fundamentals.

Demonstrated ability to perform systematic, thorough analysis and problem solving, and to initiate client problem resolution.

Understanding of system integration key concepts and technical protocols.

Demonstrated ability to establish, conceive and describe systems, designs, flow charts, schedules, and requirements.

Strong interpersonal skills that promote effective working relationships with a wide range of people, including peers.

Effective verbal and written communication skills.

Licensure/Certification: 

Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, HFMA.

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you