This is a hybrid role that is highly consultative and has regular meetings at a variety of Legacy locations across the Portland Metro area. On days that onsite activity is not scheduled, individuals in this role may work from remotely. 

All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new employee orientation.

In this role, you are an essential link between the Risk Management and Patient Relations teams, working to reduce risk, resolve concerns, and provide the safest and most restorative environment for Legacy patients. Your knowledge of healthcare standards of practice and consultative skills, combined with your genuine concern for the well-being of others, help to fulfill the Legacy mission of making life better for others.

This role supports Legacy Health’s clinical risk management and patient safety activities. The primary responsibilities are to provide expertise in identifying, mitigating and controlling losses related to patient and visitor injury, to maintain compliance with specified regulatory requirements including mandatory and voluntary patient safety reporting, and the control of related charges, and to promote patient safety.

Related activities include partnering with clinical personnel in managing adverse outcomes, investigating incidents, recognizing, investigating and reporting potentially compensable events, and providing education, support and consultation to clinical personnel regarding clinical risk management issues and practices.

Additional activities include facilitating root cause analyses, surveillance for and reporting events in compliance with LH policy and regulatory agency requirements, support of the investigation of patient grievances, and real time risk management consultation. Clinical experience is required.

Education: 

Bachelor’s degree required.

Experience: 

Three to five years of experience in healthcare including behavioral health risk management or related field required. 

Three to five years of experience in a clinical role or clinical management preferred

Licensed Health Care Professional preferred. 

Knowledge/Skills: 

Requires knowledge of and remains current in: healthcare risk management; healthcare standards of practice; LH policies and procedures; professional and general liability and liability insurance; and specified regulatory requirements for management of grievances and adverse events.  Maintains and demonstrates skills in investigation, witness interviewing techniques, negotiation and conflict resolution.  Manages critical situations in a professional, objective and effective manner. Able to make independent, real time decisions within the clinical risk management and patient safety scope of responsibility. Communicates effectively both orally and in written form. Able to engender trust among internal customers. Provides excellent customer service for internal and external customers. Works independently and establishes and reevaluates priorities daily. Meets deadlines. Keyboard skills and ability to navigate electronic systems applicable to job functions.  Excellent public speaking skills and ability and willingness to train others about risk management.

If Licensed Health Care Professional - Applicable state licensure required.

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.