In the complex world of healthcare insurance and claims, you bring calm, organization, and sharp problem-solving skills. With your advanced knowledge of the multi-payor system, you expertly resolve delinquent payment issues. Your clear communication, collaborative spirit, and respectful approach embody Legacy’s mission to make life better for everyone.

If this sounds like you, we invite you to apply for the Account Follow-up Specialist 2 role.

• Resolves delinquent payment issues for complex, high-dollar, and specialty accounts, requiring advanced knowledge of multi-payor systems.

• Investigates and evaluates patient account information, medical records, bills, and billing/reimbursement regulations.

• Analyzes each account and uses independent judgment to determine the best course of follow-up to optimize reimbursement.

• Identifies and removes barriers to claims processing.

• Negotiates financial arrangements and individual contracts with third-party payors.

• Rebills, transfers payments, requests refunds, or adjusts misapplied payments as necessary.

• Understands and adheres to Legacy’s procedures for writing off balances and making adjustments.

Education:

• High school graduate or equivalent.

Experience:

• Two years of directly applicable healthcare business office experience (billing/credit/collection) required.

Skills:

• Demonstrated negotiating, problem-solving and decision-making skills.
• Demonstrated understanding of complex collection issues inherent in high dollar/specialty accounts.
• Demonstrated knowledge of multi-payor systems.
• Demonstrated knowledge of billing/collection rules and regulations.
• Knowledge of online systems for eligibility and status review of claims.
• Net Typing of 40 wpm and PC based computer skills.
• 10 key proficiency.
• Knowledge of medical terminology.
• Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
• Demonstrated effective interpersonal skills which promote cooperation and teamwork.
• Ability to withstand varying job pressures and organize/prioritize related job tasks.
• Excellent public relations

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you