You are the compassionate and detail-oriented individual who makes sure our acute care patients smoothly transition to the next level of care in their recovery. Whether you’re referring patients to community resources or scheduling post-discharge follow-ups, you focus on making life better for our patients and their loved ones. In short, you embody the spirit of the Legacy community.

• Functions as the key point of contact between care management or clinic teams and post discharge facilities/agencies.
• Faxes clinical information for placement at post-discharge facilities such as SNF, ICF, AFH, Dialysis chairs, and Home Health.
• Schedules post-discharge PCP (primary care physician) appointments and completes appropriate documentation. 
• Establishes PCP for patients without a PCP.
• Arranges discharge transportation for patients, alerting staff members of discharge time and with appropriate documentation in medical records
• Arranges on-going transport needs for dialysis.
• Checks Medicaid eligibility and informs appropriate staff.
• When directed by Care Management Team, delivers Secondary IMM.
• Responsible for transcribing Utilization Review phone calls and faxed correspondence from payors and communicating information to Utilization Management RN. 
• Demonstrates effective interpersonal skills in communicating with all customers and informs management of concerns.
• Enhances department growth by support of and participation in the development and implementation of department goals and activities.
• Prioritizes assignments in order of importance and completes in a timely manner.
• Identifies creative approaches and takes action accordingly.
• Uses critical thinking and problem-solving skills effectively and seeks direction when indicated.
• Serves as the time-keeper for the department.
• Provides scheduling for department staffing and meetings.
• Attends all department meetings and produces timely, accurate and concise minutes.
• Answers department phone line and routes calls appropriately.
• Provides typing and transcription for Manager, as directed.
• Maintains and manages department files.
• Orders and maintains department supplies.
• Oversees operation of office equipment, including making service calls.
• Manages petty cash, invoices, and tracks department expenses.

Education:
Bachelor’s degree preferred, or equivalent experience.
 
Experience:
Two years of experience in healthcare.  Administrative program support function experience preferred.  Experienced user of Access, Excel, Word and all standard office software.
Experience with continuous quality improvement, outcomes management customer satisfaction, and regulatory standards for information management strongly preferred.  Experience in administrative support role requiring judgment and performance of a wide range of secretarial and/or administrative functions. 

Knowledge/Skills:
Knowledge of the utilization review process preferred.
Knowledge of available data systems within Legacy Health, particularly those specific to assigned department preferred.
Strong analytical and customer-support skills.
Ability to effectively manage conflict, competing priorities, and to problem solve.
Strong verbal and written communication skills.
Medical terminology background preferred.
Demonstrated computer skills including word processing and database.
Demonstrated professional behavior and relationships with ability to maintain confidentiality within the work setting.

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you