A single mission drives everything we do at Legacy: to make life better for our patients, our staff, and the community. It’s a meaningful goal we achieve by building a team of professionals who are passionate about what they do and committed to making a difference. This commitment extends to every area of the Legacy community, including clerical and administrative roles that help keep our organization running smoothly. If you are a Credentialing Specialist who believes your expertise can support and strengthen the Legacy mission, we’d like to talk with you.

Credentialing Specialists work within the system-wide Centralized Verification Services or Professional Billing Services departments. In this role, you will perform verification and quality control functions that support Legacy Health’s credentialing processes for health care practitioners. You will help ensure compliance with legal, regulatory, and delegated credentialing requirements while contributing to the organization’s commitment to quality, accuracy, and patient safety.

This is a remote position – incumbents must reside in Oregon or Washington only. There may be occasional situations that require work to be performed on-site at an assigned Legacy Health location.  All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new hire paperwork. This position may require initial training and orientation to be site-based, before transitioning to the remote schedule. 

Coordinates or processes initial credentialing and recredentialing.

• Coordinates and administers the credentialing and/or privileging practitioner associated with Legacy Health to ensure that valid and timely information is provided for practitioner credentialing decisions.
• Conducts primary source verifications and collects other elements for all applicants according to established policies and procedures
• Prepares or assists in preparing initial credentialing/appointment and recredentialing/reappointment information for review by appropriate committees
• Reviews all submitted information for accuracy and identifies problem areas for additional attention. Notifies applicable parties of issues, as appropriate.
• Obtains required signatures.
• Follows up on all incomplete or problematic information.
• Uses critical thinking skills while performing credentialing to flag incongruent issues or information as they arise.

Maintains database.

• Enters all information into the MSOW or Apogee database.
• Responsible for generating reports and creating correspondence.
• Receives and inputs all changes impacting providers.
• Populates, updates and verifies correctness and completeness of database information on an ongoing basis.
• Ensures integrity of database including what is provided to other departments.

Enrolls Providers with the applicable Health Plans.

• Prepares and provides documentation necessary to enroll practitioners with health plans.
• Prepares client advisory reports including but not limited to status reports, expired items reports and completed file reports to assure contractual time frames are met.
• Conducts any additional health plan specific checks required by Health Plans.

Operates computer, copy machine, fax and other office equipment efficiently.

• Maintains working knowledge of changes and upgrades in computer programs.
• Demonstrates knowledge and appropriate use of department systems.

Creates and maintains credentials files (electronic or hard copy)

• Files all pertinent information in credentials file (electronic or hard copy).
• Maintains confidentiality in file maintenance.
• Keeps files accurate and up-to-date.

Customer Service

• Responds to customer inquiries and resolves problems in accordance with policies and procedures.

Adheres to Established Standards

• Adheres to standards established within the department in accordance with legal, department and health system policies.
• Ensures information is processed as required by accrediting bodies such as the Joint Commission, NCQA, URAC, CMS, as well as State and federal law.

Supports Managed Care Credentialing Committee Meetings

• May provide meeting support for the Managed Care Committee as assigned. This includes scheduling meetings, preparing agendas, taking meeting minutes and providing post-meeting follow through.

Embraces Professional Development

• Takes responsibility for personal professional development through self-study and participating in in-services and continuing education programs provided by department.
• Maintains current knowledge of regulatory requirements regarding credentialing and privileging, as well as system and department policy.
• Actively participates in quality improvement activities and may participate in system-wide department initiatives or projects, as assigned.

Education:

• High school education. Some college desirable.

Experience:

• Minimum two years relevant credentialing experience or equivalent, preferably in a like setting such as a health plan, clinic or hospital.

Skills:

• Excellent organizational skills.
• Ability to handle large volume of work.
• Excellent computer and word processing skills.
• Knowledge of privacy laws, regulations and national standards related to health plan credentialing and/or Medical Staff Services.
• Excellent communication skills

• Certification as Certified Provider Credentialing Specialist preferred.

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you